Duval County police records are official documents created by the Jacksonville Sheriff’s Office (JSO) for every call, crash, arrest, and crime reported in Jacksonville and the rest of Duval County, Florida. These records show who was involved, what happened, when it happened, and what officers did.
Most of these records are open to the public under Florida law. You can get them online, by mail, in person, or by phone through the JSO Public Records Unit. This page explains every way to search, request, and copy Duval County police records in 2026.
How Duval County Police Records Work in 2026
Duval County and the City of Jacksonville share one government. This setup is called a consolidated government. Because of this, the Jacksonville Sheriff’s Office (JSO) acts as both the city police department and the county sheriff. JSO is the only full-service law enforcement agency for nearly all of Duval County. Every 911 call, traffic stop, arrest, and criminal case flows through JSO. This makes JSO the main source for any Duval County police record you need.
The Role of JSO in Duval County
JSO handles patrol, criminal investigations, traffic enforcement, the county jail, court security, and records management. The Sheriff’s Office also keeps the official booking photos, arrest logs, and incident reports for Duval County. Other small agencies operate inside Duval County, such as the Jacksonville Aviation Authority Police and the University of North Florida Police. For the vast majority of public police records in Duval County, JSO is the right office to contact.
Florida Public Records Law for Police Reports
Florida has one of the strongest public records laws in the country. Chapter 119 of the Florida Statutes says that any record made or kept by a government agency is open to the public. This includes most police reports, arrest records, and 911 logs. The law does list some exemptions, such as active criminal investigations, child victim identities, and home addresses of law enforcement officers. JSO reviews every request to remove any exempt parts before release.
Types of Duval County Police Records You Can Get
JSO keeps many different types of police records. Each type covers a specific event or case. Knowing the right type helps you file a clear request and get the right document back faster.
Incident and Offense Reports
Incident reports are the most common type of police record. Officers write an incident report for every crime or suspected crime. This includes theft, burglary, assault, fraud, vandalism, and drug offenses. The report lists the date, time, location, names of people involved, what was taken or damaged, and any officer action. Most incident reports become public after the case is closed or charges are filed. Active investigations stay exempt until they are closed.
Arrest and Booking Records
When JSO arrests someone, officers take them to the Duval County Jail for booking. The booking creates a record with the arrestee’s name, date of birth, charges, booking photo, and bond amount. Current arrest records are posted on the JSO jail roster online. For past arrest records, you must submit a public records request to JSO. Arrest records are public unless a judge has sealed them.
Traffic Crash Reports
Traffic crash reports cover car, truck, motorcycle, and pedestrian crashes in Duval County. JSO writes these reports for crashes on city and county roads. Crashes on Interstate 10, Interstate 95, and other state highways are handled by the Florida Highway Patrol (FHP). You must order FHP crash reports through the Florida Highway Safety and Motor Vehicles website. JSO crash reports may have a small copy fee.
Jail Inmate Records
Jail inmate records show who is currently in the Duval County Jail. JSO updates the inmate roster every few hours. The roster shows the inmate’s name, booking number, charges, bond amount, and next court date. Past inmate records are also public through a records request. Medical and mental health notes inside inmate files are not public.
911 Call and Dispatch Records
911 call records and computer-aided dispatch (CAD) logs show the calls JSO answered. These records list the time of the call, the type of emergency, the location, and the units sent. CAD logs are public under Florida law. Audio recordings of 911 calls are also public but may be redacted. You can request both through the JSO public records portal.
How to Request Duval County Police Records
JSO offers four ways to request police records in Duval County. The online portal is the fastest. Mail, in-person, and email requests work for people who cannot use the portal. Each method has the same basic steps. You must describe the record you want, give any known details, and pay any required fees.
Online Portal Request Method
The JSO online portal is open 24 hours a day. Go to jacksonvilleso.mycusthelp.com and click on “Submit a Request.” Create an account with your email and a password. Fill out the request form with the type of record, the date, the location, and the names of any people involved. Add the case number if you have it. The more details you give, the faster JSO can find the record. You will get email alerts when JSO updates your request.
In-Person Request Method
You can visit JSO headquarters in downtown Jacksonville to ask for records in person. The address is 501 East Bay Street, Jacksonville, FL 32202. The public records desk is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Bring a photo ID. Tell the clerk the date, location, and type of report you need. You may get simple reports the same day. Larger case files may take several days.
Mail Request Method
You can mail a written request to the JSO Public Records Unit. The mailing address is P.O. Box 35006, Jacksonville, FL 32202. Your letter must include your full name, your mailing address, a phone number, and a clear description of the records you want. Include the date of the incident, the address, and the case number if you know it. Mail requests take at least 7 to 10 business days. JSO will mail the records back or send a bill for copies.
Email Request Method
You can email a request to the JSO Public Records Unit at publicrecords@jaxsheriff.org. Write a clear subject line such as “Public Records Request.” In the email body, list every detail about the record you need. Attach a copy of your photo ID. You will get an auto-reply with a tracking number. JSO will email you when the records are ready.
Duval County Police Records Search by Details
You can search for Duval County police records using a name, a case number, a date, or a location. Each search type fits a different situation. Knowing which one to use saves time.
Search by Name
A name search works for people who want to check arrest records or incident reports tied to a specific person. You can search the JSO jail roster online by name for current inmates. For past arrest records, you must file a public records request and give the person’s full name and date of birth. JSO will not search by partial name or nickname.
Search by Case Number
A case number search is the fastest way to find a specific report. JSO assigns a case number to every incident. The case number starts with the year, such as 2026, followed by a sequence of numbers. If you have the case number, you can give it to the records clerk or enter it in the online portal. JSO will pull the exact report tied to that number.
Search by Date and Location
You can search by the date and address of an incident when you do not have a name or case number. Give the date, the street address, and the city. This works well for traffic crash reports, theft reports, and vandalism reports. The more exact the date, the faster JSO can locate the right file.
Costs, Fees, and Processing Times for Duval County Records
Most Duval County police records are free to view, but copies may have a fee. JSO follows the Florida fee schedule set by state law. The fee covers the time it takes staff to find, copy, and redact the records.
Copy and Search Fees
JSO charges a per-page copy fee for paper records. The fee is set by Florida law and may change each year. There is also a special service charge for requests that take more than 30 minutes to process. You will be told the total cost before JSO sends the records. Electronic records sent by email are usually free.
Processing Timeframes
Simple requests, such as one incident report, take 3 to 5 business days. Larger requests, such as full case files, can take 2 to 4 weeks. Requests that need heavy redaction take longer. Florida law gives agencies a reasonable time to process records but does not set a strict deadline for every case. You can check the status of your request any time through the online portal.
Free vs Paid Reports
Some records are free. Current jail roster searches are free. CAD logs and basic incident reports are free when sent by email. Crash reports, full case files, and records that need redaction usually have a fee. You pay the fee by check, money order, or online payment through the JSO portal.
Duval County Clerk of Court Records
The Duval County Clerk of Court keeps court records, not police reports. After JSO makes an arrest, the case moves to the State Attorney’s Office, which decides whether to file charges. Once charges are filed, the case enters the court system. From that point on, the Clerk of Court holds the official case file. Knowing the difference between JSO records and Clerk records helps you get the right document.
Court Case Records Online
You can search Duval County court cases for free on the Clerk of Court website. The search shows the charges, court dates, pleas, sentences, and final outcome. Court records also show the arresting agency. The Clerk website is the best place to check the final result of a case that started as a Duval County police report.
Difference Between Police and Court Records
Police records show what officers did at the scene. Court records show what happened after the arrest. Police records come from JSO. Court records come from the Clerk of Court. Both are public, but you must request each from the right office. You cannot get a court record from JSO, and you cannot get a police report from the Clerk.
Florida Statewide Criminal Records Through FDLE
For criminal history across the whole state, you can use the Florida Department of Law Enforcement (FDLE). FDLE keeps arrest and conviction data from every Florida county, including Duval County. This is the right place to check for a statewide background check.
Statewide Criminal History Check
FDLE offers a criminal history check for a set fee. The check shows arrests, charges, and convictions from all Florida law enforcement agencies. You can order the check online, by mail, or in person. FDLE processes most requests within 5 to 10 business days. The cost is fixed by state law.
FDLE Public Records Portal
FDLE has its own public records portal at fdle.justfoia.com. This portal covers FDLE records, not local JSO reports. For Duval County police records, contact JSO directly. FDLE can help only with statewide criminal history.
JSO Headquarters and Public Records Contact
The main JSO headquarters is in downtown Jacksonville. The public records desk is on the first floor. You can call, email, or visit in person. The records staff can tell you if a report exists, the right way to request it, and the cost.
Address, Phone, and Hours
JSO Headquarters is at 501 East Bay Street, Jacksonville, FL 32202. The public records phone line is (904) 630-2133. Email is publicrecords@jaxsheriff.org. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. The office is closed on weekends and federal holidays. JSO’s main website is www.jaxsheriff.org.
Common Issues When Requesting Duval County Police Records
Most requests go smoothly, but some hit roadblocks. Knowing the common issues ahead of time helps you avoid delays and get the records you need.
Record Exemptions and Redactions
Some parts of a police report are exempt from public release. Florida law protects Social Security numbers, dates of birth of minors, home addresses of law enforcement officers, and details about active investigations. JSO will redact these parts and release the rest. You may receive a report with blacked-out sections.
Sealed and Expunged Records
A judge can seal or expunge a criminal record. Sealed records are hidden from the public. Expunged records are destroyed. JSO cannot release sealed or expunged records. You can check the status of a record by contacting the Duval County Clerk of Court. The Clerk can confirm if a record is sealed under a court order.
Delayed or Missing Records
Some requests take longer than expected. Records for old cases may be stored off-site. Active investigations stay exempt until closed. Reports with many redactions also take longer. If your request stalls, call the JSO records desk and give your tracking number. Staff can check the status and tell you when to expect the records.
Nearby County Police Records
Duval County borders several counties in northeast Florida. If an incident happened outside Duval County, you must contact the right county. Each county has its own sheriff’s office or police department with its own records process.
Nassau County Records
Nassau County is north of Duval County. The Nassau County Sheriff’s Office handles police records for that area. Records requests go through the Nassau County Sheriff’s Office public records portal. Visit www.nassauso.com for the latest contact details.
Baker County Records
Baker County is west of Duval County. The Baker County Sheriff’s Office keeps police records for Baker County. You can request records by mail, email, or in person. Visit www.bakerso.com for forms and contact details.
Clay County Records
Clay County is southwest of Duval County. The Clay County Sheriff’s Office handles records for Clay County. Requests go through the CCSO online portal. Visit www.claysheriff.com for contact details and forms.
St. Johns County Records
St. Johns County is south of Duval County. The St. Johns County Sheriff’s Office keeps police records for St. Johns County. Requests go through the SJSO public records portal. Visit www.sjso.org for forms and contact details.
Frequently Asked Questions About Duval County Police Records
Below are answers to the most common questions people ask about Duval County police records. Each answer covers the specific process, fee, and timeline for getting the records you need in 2026.
How long does it take to get a police report in Duval County?
Simple police reports in Duval County take 3 to 5 business days through the JSO online portal. Larger case files or requests that need heavy redaction can take 2 to 4 weeks. Mail and in-person requests take longer because of extra handling time. You can check your request status any time through the JSO portal using your tracking number. Active investigations stay exempt until the case is closed, which can add more time.
Can I get a Duval County police report for free?
Some Duval County police records are free. Current jail roster searches are free. CAD logs and basic incident reports sent by email are also free. Crash reports, full case files, and records that need redaction usually have a copy fee. The fee follows the Florida public records cost schedule. JSO will tell you the total cost before sending the records.
What is the difference between a police report and a court record?
A police report is the document JSO officers write at the scene or after an investigation. A court record is the file kept by the Duval County Clerk of Court after charges are filed. The police report shows the officer’s actions. The court record shows charges, pleas, hearings, and sentences. You must get each from a different office.
Can I look up a Duval County arrest record by name?
Yes. You can search the JSO jail roster online by name for current inmates. For past arrest records, you must file a public records request with JSO and give the full name and date of birth. JSO will search the records and send you the report. Sealed or expunged arrest records are not released.
How do I get a traffic crash report in Duval County?
For a crash handled by JSO, request the report through the JSO online portal. Give the date, location, and names of the drivers. JSO may charge a small copy fee. For a crash on a state highway handled by the Florida Highway Patrol, order the report through the FLHSMV website at www.flhsmv.gov/traffic-crash-reports/.
What information do I need to request a police report?
You need the date of the incident, the location, and the names of the people involved. A case number speeds up the search. Bring a photo ID for in-person requests. The more details you give, the faster JSO can find the right report. Vague requests take longer because staff must search many files.
Are 911 call recordings public in Duval County?
Yes. 911 call records and CAD logs are public in Duval County under Florida law. You can request them through the JSO public records portal. JSO may redact the caller’s name and personal details before release. Audio recordings may have an extra fee for the time it takes to locate and prepare the file.